Refund Policy
Last updated: this version of the policy applies to all orders until a later update is issued.
General Basis
Delivery differs depending on the type of product or service: ready-made digital resources are delivered immediately after payment is confirmed, ready-to-launch solutions are delivered within the timeframe stated on the product page, and custom development services proceed in stages agreed directly with the team. Since most of what we offer is fully digital, refunds are not automatically accepted after delivery or activation of a service — however, we review every refund request individually within the cases outlined below.
Scope of This Policy
This policy applies to ready-made digital resources and ready-to-launch solutions. Custom development services (agreed upon via the "Start Your Project" page) are subject to cancellation and refund terms for any deposit paid as set out in the direct written agreement between you and our team for each individual project, given that the scope and stages of each project differ.
Cases Where a Refund Request Is Accepted
The delivered product does not match the description published on its page, a technical fault prevents access to the product and was not resolved within a reasonable time after contacting support, or a payment for the same order was duplicated by mistake.
Timeframe
For ready-made digital resources (delivered instantly): a refund request must be submitted within 7 days of the purchase date. For ready-to-launch solutions (delivered after a period): the 7-day count starts from the actual delivery date, not the purchase date, so your window does not expire before you receive the product. Any request is decided and responded to within a maximum of 14 business days from the date it is received.
How to Submit a Request
Contact us via the "Contact Us" page, stating your order number, the reason for the refund, and any details or screenshots that illustrate the issue — this speeds up the review and response process.
Refund Method
Once a request is accepted, the refund method depends on the original payment method: payments made via PayPal or automated crypto payment gateways are refunded directly through the same gateway where technically possible; payments made via direct crypto transfer or a local wallet are refunded by a manual transfer to the same wallet or account used for the original payment, or to another account you provide in writing. There is no need to return anything physical since the product is fully digital.
Right of Review
TOLQAR reserves the right to accept or reject any refund request based on a review of the actual case, while always explaining the reason for the decision to the customer.