Refund Policy

TOLQAR offers three categories of products and services, each with a different delivery model, so refund terms are set by category: downloadable books and digital resources, ready-to-launch solutions, and custom development services. We commit to refunding the amount where the fault is ours or where delivery cannot be completed, and we do not accept refunds for a mere change of mind on a digital product that is difficult to return once delivered. Every case is reviewed fairly, and we always explain the reason for our decision.

These products are delivered immediately after payment is confirmed and cannot be returned once delivered. Accordingly, a refund is not available for a mere change of mind, for not liking the product, or because personal expectations differ from content that matches its description.

These solutions are prepared for the customer and delivered within the delivery time stated on each solution's page, so refunds depend on the stage of execution and the work actually completed.

• Before work begins: you may cancel the order and receive a full refund.
• After work has begun and before delivery: if the cancellation request is accepted, the portion of the amount that has not been performed is refunded, and we will tell you in writing what was counted against the work completed.
• Delayed delivery: if we do not deliver the solution within the stated delivery time and do not resolve the delay after you notify us, you may cancel the order and receive a refund of the undelivered portion of the amount.
• After delivery: we first address any defect or shortfall against the scope published on the solution's page; if we are unable to resolve it, you are entitled to a refund in proportion to what was not delivered or does not work as described.

These services are governed by the written agreement specific to each project, because the scope, stages, and payments of each project differ. Unless the agreement states otherwise, refunds depend on the stage of execution and the work completed:

• Before work begins, the deposit is refunded in full upon a written cancellation request
• After work has begun, amounts corresponding to stages that were completed or delivered are not refunded, and the amount corresponding to work not yet performed is refunded
• If we cancel the project or fail to meet the agreed delivery and do not resolve this after you notify us in writing, amounts corresponding to undelivered work are refunded to you.

Material changes to the scope after the agreement are handled as additional work with the consent of both parties and are not, in themselves, grounds for a refund.

If you believe a delivered stage does not match what was agreed, notify us in writing of the nonconformity within the review period set out in the agreement, and we will correct it within the agreed scope at no additional charge.

A refund is not accepted merely because you no longer wish to continue the project, as to work that has been completed or delivered.

Contact us via the "Contact Us" page, stating your order number, the reason for the refund, and any details or screenshots that illustrate the issue. We will first work with you to resolve the problem where appropriate, and we respond to every request within 5 business days of receiving it.

Once a request is accepted, the amount due is refunded to the original payment method within 10 business days of approval:

• Payments made via PayPal or automated payment gateways are refunded through the same gateway where technically possible
• Payments made via direct crypto transfer or a local wallet are refunded by a manual transfer to the same wallet or account used for the original payment, or to another account you provide in writing

No deduction is made from the refunded amount unless it is permitted by law, and only to the extent permitted by the applicable law, and you will be notified of it in advance with the reason. Upon refund, access to the product or service associated with the order ends.

Please contact us first; we resolve most cases quickly. If you open a dispute with your payment provider before contacting support, we may suspend access to the products associated with the order until the dispute is resolved.

TOLQAR reviews each request individually, based on the actual case and the criteria above, and explains the reason for its decision. We may decline repeated requests that show abuse of this policy. The periods and conditions in this policy do not diminish any mandatory consumer-protection rights that the applicable law of your country of residence grants you.